Purpose

To ensure the supply of OEM products and the quality of OEM products, to ensure food safety, to meet the needs of customers, to standardize the operation and management of the production and manufacturing of OEM products (hereinafter referred to as OEM) of our company and to formulate.

Method

Our company develops OEM products, selects OEM suppliers that meet the requirements, uses qualified raw materials according to the formulas and production processes provided by our company, and produces products that meet our standard requirements in accordance with our production standards, based on the independent quality control of the OEM suppliers, supplemented by our company’s supervision, inspection and auditing.

Scope of application

This process is applicable to all food products OEM business of XX Company.

Terminology

OEM Mode: We are responsible for designing or other parties designing the products, and entrust one or more qualified factories to produce according to the formula and process requirements provided by our company, and produce the products in line with our standard operation mode;

Resident QC: Specialized personnel responsible for on-site quality and production control in factories that are OEM for (so-and-so) soymilk products.

Authority and responsibility

5.1 General Manager:
5.1.1 Responsible for the review and approval of the overall planning of product OEM;

5.1.2 Responsible for batch OEM product small test, pilot, mass production review and approval.

5.2 Marketing Department
5.2.1 The collection of the latest industry information, market trends, responsible for product direction, market positioning determination;

5.2.2 Formulation of product packaging forms and materials, participate in the confirmation of OEM supplier list;

5.2.3 Organize the listing and marketing of OEM products, and be responsible for the collection and summary of feedback information during the trial sale stage;

5.2.4 Organize the summary meeting of each stage before the successful launch of OEM products and the follow-up of improvement measures;

5.2.5 Estimation of annual demand and monthly demand after the products are officially launched;

5.2.6 Dealer management, product sales, sales support, sales order receiving and processing.

5.3 Customer Service Department
5.3.1 Evaluate the logistics status of OEM suppliers and provide reference opinions on logistics and warehousing for the qualification audit of OEM suppliers;

5.3.2 Leading the DC warehouse site selection, establishment, logistics and warehousing feasibility assessment;

5.3.3 Real-time monitoring of product warehouse inventory and reasonable replenishment of inventory;

5.3.4 Maintain the daily work of product receiving, delivery, warehousing and shipping;

5.3.5 Early warning of stagnant products and non-conforming products in the warehouse, and cooperate with the purchasing of soybean milk products department to deal with non-conforming products;

5.3.6 Receive and initially deal with product complaints, and lead the closed loop of complaint issues.

5.4 Product Department – Purchasing Department
5.4.1 Real-time collection of OEM products with OEM demand, qualified OEM supplier information, reserve OEM supplier;

5.4.2 Organize each department to conduct field visits to factories, leading each department to determine whether to enter the product OEM supplier list;

5.4.3 Organize the qualification assessment of OEM suppliers’ requisites by each department to determine whether to enter the list of qualified suppliers;

5.4.4 Responsible for pre-cost budgeting, determine the price of OEM products to ensure that the product profit to meet expectations;

5.4.5 Responsible for the development of our supporting materials, specialized raw material suppliers, leading the departments of supporting materials, specialized raw material suppliers qualification review to determine whether to enter the list of qualified suppliers;

5.4.6 Responsible for the management of qualified suppliers of OEM factories, provide OEM suppliers with information on our specialized raw material suppliers, and assist OEM suppliers in the control of our specialized raw material suppliers;

5.4.7 Coordinate with OEM suppliers on the timing of small, medium and mass production of products, and assist OEM suppliers in the procurement of special raw materials for small and medium trials;

5.4.8 Responsible for business negotiations with OEM suppliers, signing OEM contracts and other relevant agreements;

5.4.9 After the formal production, responsible for the OEM product monthly demand issued, the initial shipment plan;

5.4.10 Responsible for OEM suppliers specific shipping product order details of the order, follow-up logistics tracking and processing;

5.4.11 Review and payment of relevant payments in the whole process of OEM, and cost monitoring in the process of operation;

5.4.12 Fully participate in the daily management of OEM production after formal production, as a window for external communication;

5.5 Product Department-R&D Department
5.5.1 According to the product direction provided by the marketing department, provide product concept innovation, product feasibility analysis;

5.5.2 OEM products according to the market zone to develop the initial formula, from the Purchasing Department to provide products supporting accessories, raw materials suppliers to obtain the formula required for the raw materials, make a small sample to the marketing department after confirming the final formula;

5.5.3 According to the final formula from the list of OEM suppliers provided by the Purchasing Department to select the OEM factory with the right equipment and process;

5.5.4 According to the formula from the Purchasing Department to provide products supporting accessories, raw materials supplier list to select supporting accessories, raw materials suppliers, in collaboration with the Purchasing Department, the Quality Department for the above supporting raw materials qualified suppliers to confirm, into the list of qualified suppliers;

5.5.5 Participate in the qualification assessment of OEM suppliers, and participate in the qualification assessment of raw materials and auxiliary materials suppliers;

5.5.6 Leading the OEM product pilot, pilot, mass production issues to carry out, leading the process of issues arising from the program review;

5.5.7 Prepare raw material standards, semi-finished raw materials in the process, finished product quality standards, packaging specifications and materials, processing techniques and parameters, to determine the raw materials, product matching samples, clear raw materials, auxiliary materials, product matching key indicators;

5.5.8 OEM product packaging copy design draft preparation (including the confirmation of the nutritional composition table, shelf-life test, product type inspection), to participate in the packaging specifications, materials, tripartite signing samples;

5.5.9 The establishment and maintenance of OEM product BOM, confirmation of finished product labeling samples, contract signing, formal production of the first three batches of products on-site monitoring, and provide technical support for production problems;

5.5.10 Responsible for the optimization of product quality and improvement of process technology after formal production.

5.6 Product Department – Quality Department
5.6.1 Provide regular QA/QC specifications, and give opinions and suggestions to market, R&D on food safety laws and regulations;

5.6.2 Provide inspection methods and reference standards according to the specification sheets of raw materials, semi-finished products and finished products provided by R&D;

5.6.3 Evaluate the quality system, environment and testing capability of OEM suppliers, raw material and product supporting suppliers during on-site factory visits;

5.6.4 Participate in OEM products of small pilot, pilot, mass production, in accordance with the standards provided by the R & D, production process at this stage of the raw materials, product matching, semi-finished products, finished products inspection, the production process of the production process of critical quality control points for inspection;

5.6.5 Review the product packaging copy design draft to ensure compliance with GB 7718, GB 28050 and other regulatory requirements;

5.6.6 Provide quality agreement content for the signing of OEM contract, and prepare OEM product quality inspection standards, process control and other standards in accordance with the raw material standards issued by R&D, raw materials of semi-finished products in the process, quality standards of finished products, packaging specifications and materials, processing techniques and parameters;

5.6.7 Responsible for OEM products, finished products factory, product supporting materials quality inspection and determination;

5.6.8 Responsible for the daily management of OEM product quality and quality improvement after the formal production of OEM products;

5.6.9 Leading OEM supplier annual audit, flight routine inspection.

5.7 Product Department – Head
5.7.1 Responsible for organizing the overall planning of product OEM;

5.7.2 Responsible for arbitration of technical and quality issues;

5.7.3 Responsible for communicating with OEM factories about the responsibilities and authority of the collaborating departments and personnel.

5.8 Finance Department
5.8.1 Payment of product OEM process, OEM supplier qualification audit to assess their financial status;

5.8.2 Support the financial aspects of the product OEM process.

Workflow

6.1 OEM product development
6.1.1 The Marketing Department provides the product direction and market positioning of OEM products, R&D is responsible for feasibility analysis of the product direction, and provides initial ingredients, additive functions, and product implementation standards in accordance with the market positioning of OEM products;

6.1.2 Quality provides regular QA/QC specifications, such as food additives banned by the government, the latest food safety regulations, etc.; give advice and suggestions to marketing and R&D on food safety laws and regulations;

6.1.3 R & D to make the initial formula, the production of preliminary product and packaging introduction (product nutrients, formulations), together with the marketing department to design the packaging copy design draft, submitted to the Quality Department for review, the Quality Department in a week to review the completion of the record, such as the need for the record in advance, please record the need for the submission of relevant information or data to the Quality Department;

6.1.4 R & D, quality, marketing department of R & D, market, quality of the final product of the molding of the tripartite confirmation, R & D to save the product specimen, and provide raw material specimens, raw materials, a preliminary list of suppliers (including product support);

6.1.5 R & D to carry out trial production of formulations, product shelf-life testing and transportation testing of products and packaging to determine the shelf life of the product;

6.1.6 The marketing department confirms the small trial samples made by R&D, determines the formula for trial production, establishes BOM, and prepares for the middle trial;

6.2 OEM factory qualification
6.2.1 The Purchasing Department collects real-time information on OEM suppliers with demand for OEM products and qualifications, and includes it in the list of reserve OEM suppliers, and the R&D Department selects OEM suppliers with the ability to produce OEM products from the list of OEM suppliers and submits them to the Purchasing Department;

6.2.2 Before the field visit to the factory, the Marketing Department, R & D Department to provide products with a clear form of packaging and materials, R & D Department to confirm the production process, basic formulas, equipment parameters, to assist the Marketing Department to confirm the form of packaging and materials, and to provide to the Quality Department of the relevant raw materials, products supporting the key quality indicators;

6.2.3 The Purchasing Department coordinates with OEM suppliers and organizes on-site visits to factories; the Warehousing and Logistics Department evaluates the logistics status of OEM suppliers and provides reference opinions on logistics and warehousing for the qualification audit of OEM suppliers; the R&D Department confirms whether the production line setups can meet the product production requirements; the Quality Department evaluates the quality system, the environment, and the testing capability; and the Purchasing Department evaluates the financial status of the OEM suppliers;

6.2.4 The Purchasing Department leads the departments to determine whether to enter the list of product OEM suppliers, organizes the qualification assessment of the necessary conditions of OEM suppliers by each department, and determines whether to enter the list of qualified suppliers;

6.2.5 At the end of the field visit to the factory, the R&D Department gives a clear breakdown of product ingredients, process standards, raw and auxiliary materials and product standards, product factory inspection standards, and clarifies the key indexes of raw and auxiliary materials and product packages; the Quality Department prepares the OEM product quality inspection standards, process control standards, raw material acceptance standards, and other technical information;

6.2.6 Purchasing Department is responsible for OEM products in accordance with the price range and operating costs of commercial negotiations to ensure that the product profit to meet the company’s expectations, the signing of the contract and other agreements, including but not limited to the quality of the penalty agreement, R & D to provide product processes and parameters, product standards, the Quality Department to provide the raw material acceptance, quality inspection standards, and other relevant standards.

6.3 Trial production of OEM products
6.3.1 Purchasing Department coordinates with OEM factory to arrange the time for small trial, R&D Department takes the lead to carry out the small trial in OEM factory according to the initial trial formula confirmed by the Marketing Department, Quality Department collects the production data of the whole mid-production stage according to the process standard, product quality inspection standard, process control standard, and raw material acceptance standard;

6.3.2 R & D Department to organize the departments of this stage of the problem to summarize the improvement of good measures formulated to confirm the effect of the improvement, to determine whether to carry out the pilot test, if not continue to improve the return to 6.3.1, and will be modified to share the information of various departments;

6.3.3 Purchasing Department to coordinate with OEM factories to arrange the pilot time, to assist OEM factories to purchase trial production needs of raw materials, product support, quality in accordance with the standards issued by the R & D of raw materials, product support for quality confirmation;

6.3.4 R & D to lead the pilot run, the Quality Department in accordance with R & D to provide the latest version of process standards, parameters, process control standards in accordance with the process confirmation, and to collect the entire pilot stage of the OEM product information;

6.3.5 R & D Department to organize the departments to summarize the pilot production, to determine whether the OEM product into mass production stage, if not return to 6.3.1, to determine the initial product specimen (packaging copy can not be included), and the nutritional composition of the product to confirm, carry out shelf-life test, product type inspection, if not passed, then return to 6.3.1;

6.3.6 Mass production before the market, R & D, quality to determine the OEM product packaging copy, packaging materials and specifications, raw materials, product supporting suppliers to determine the qualification, R & D to provide product packages, raw materials, product supporting the labeling samples;

6.3.7 Purchasing Department to coordinate with OEM factories to determine the mass production time, to assist OEM factories to purchase mass production of raw materials, product ingredients, quality is responsible for confirming that the raw materials, product ingredients are in line with the requirements of the Division I, R & D is responsible for providing mass production of the final product formula, production process parameters, marketing, R & D, quality is responsible for confirming the form of product packaging, packaging materials and specifications and packaging copy;

6.3.8 Mass production, quality in accordance with the R & D to provide the final version of the process standards, parameters, in accordance with the process control standards for process confirmation, and collect the entire mass production stage of the OEM product information, the finished product to check whether it is in line with the latest version of product standards;

6.3.9 After the end of mass production, R & D-led organization of various departments to summarize the entire trial production process, to determine whether the official production, such as not through the return to 6.3.1, through the final product to determine the standard samples, raw materials, packages, and products supporting standard samples, the Procurement Department is responsible for the entire trial production process of the operating costs of the assessment to ensure that the product can achieve the market positioning of the marketing department, the product’s expected profit, and at the same time on the At the same time, the whole process of the relevant payments audit, the Finance Department for the relevant payments;

6.3.10 Enter the formal production stage, the first three batches of production research and development in the field to follow up the quality of the scene to confirm the production of various aspects of the product is in line with the requirements of the Division I, research and development of the problem of on-site guidance;

6.3.11 The marketing department is responsible for the OEM products successfully listed before the summary of the various stages of the leading meeting and improvement measures to follow up;

6.4 OEM products formal production stage (OEM daily management)
6.4.1 When OEM products are produced, raw materials and product support are procured independently by OEM suppliers. Our Purchasing Department assists OEM suppliers in providing information on qualified suppliers of relevant raw materials and product support, which is followed up by the independent management of OEM suppliers, and the Purchasing Department is responsible for the maintenance of the qualified supplier list of OEM suppliers;

6.4.2 Purchasing according to the Ministry of Marketing’s demand, production plan completion, finished product inventory, OEM supplier production capacity and production conditions, such as the preparation of OEM finished product monthly production plan or production notification form, and OEM factories to confirm the implementation of the principle of the Ministry of Marketing on the 20th of the month before the provision of the next month’s estimated amount of OEM products to the Procurement, Procurement on the 25th of the month before the provision of the next month’s monthly production plan to the OEM Suppliers, please refer to the OEM production plan SOP;

6.4.3 OEM suppliers strictly according to the requirements of the production plan on time, quality and quantity, when the production plan needs to be modified due to the actual situation, the procurement is responsible for organizing consultations with OEM factories, issued a new production plan to confirm the implementation of the new production plan, such as can not be on time, quality and quantity of the production is the specific circumstances of the contract in accordance with the relevant provisions of the agreement on the OEM supplier to discipline;

6.4.4 Raw materials, product matching by OEM suppliers in accordance with our standards to carry out independent testing, quality department is responsible for monitoring the OEM supplier test results in line with our requirements;

6.4.5 The production process monitoring of OEM products is carried out by OEM suppliers independently, and the Quality Department is responsible for supervising whether it meets the requirements of our company (production process parameters, production process control standards), and monitoring the sensory, physical and chemical and microbiological index testing of semi-finished products;

6.4.6 Finished product testing OEM suppliers need to be provided in accordance with our product standard requirements for inspection, out of the warehouse need to be provided in line with our product standard requirements of the inspection report, the quality is responsible for its review and verification;

6.4.7 In order to ensure that the production plan OEM suppliers on time, according to quality, according to the amount of completion, quality is responsible for monitoring the production process of OEM factories and the implementation of the fly check system, fly check scores in the range of 80-100 points (including 80 points) for the normal score, the normal supply of products, non-conformity rectification; scores in the range of 70-80 points (including 70 points), to stop the supply of non-conformity of the item limited to Rectification, rectification effect reached after the start of supply, while doubling the frequency of flight inspection; 70 points or less, stop supplying, removed from the list of qualified suppliers;

6.4.8 When the OEM product raw materials, formulations or production processes need to be changed, in accordance with the “R & D Management System”;

6.4.9 OEM product quality data records, production data records by the OEM supplier to organize, save, our company needs to see, provide to our company in a timely manner, our company personnel at any time to freely enter and exit the OEM factory and our OEM products related to the storage of raw materials, production sites, testing sites, finished product storage sites;

6.4.10 Failed raw material inspection, OEM suppliers proposed and notified to our QC in the factory, the QC in the factory to help deal with the start of the process of non-conforming products; unqualified raw materials, semi-finished products in the process, OEM suppliers found unqualified raw materials, semi-finished products, notify the QC in the factory in a timely manner to start the process of dealing with non-conforming products; finished product testing of non-conforming products, OEM suppliers are responsible for the results of the test and notify the QC, start the process of non-conforming products. The OEM supplier will be responsible for the test results and notify the QC in the factory to start the process of non-conforming products;

6.4.11 Purchasing according to the market demand, production plan completion, inventory of finished products, OEM supplier production capacity and production conditions, such as the preparation of OEM finished product monthly shipping plan, and OEM suppliers to confirm the implementation of the OEM supplier should be strictly in accordance with the shipping plan to ship, such as can not be shipped in a timely manner should be notified to us in advance of 3 days, we will be in accordance with the relevant provisions of the contract as appropriate. If the OEM supplier fails to ship the products in time, he/she should notify us 3 days in advance, and we will discipline him/her in accordance with the relevant terms and conditions of the contract;

6.4.12 OEM products to our warehouse, the customer service department is responsible for the OEM products to receive ready for the vehicle health conditions, product appearance, quantity, batch, goods qualification documents for the initial quality confirmation, check the completion of the completion of the completion of the inspection form, SOA platform on the release of the arrival of the document for inspection, the quality of the receipt of the information reported to the inspection, the release of sampling documents in accordance with the sampling operation of our company SOP Carry out sampling, in accordance with the “Food Incoming Inspection Code of Practice” for inspection;

6.4.13 OEM products by our inspection is determined to be unqualified products, led by the procurement of non-conforming products, quality, customer service is responsible for assisting, follow the relevant provisions of the contract or agreement to operate;

6.4.14 by the inspection was judged to be unqualified OEM finished product report by the soy milk products quality organization for the record, the quality of OEM product quality statistical analysis every month, such as the discovery of unqualified or potentially unqualified, the quality of the need to issue “corrective / preventive measures”, and at the same time is responsible for supervising OEM factories to develop corrective or preventive measures and At the same time, it is responsible for supervising the OEM factory to formulate corrective or preventive measures and implement and verify the effect of implementation;

6.4.15 OEM products to our company, by the Department of Warehousing and Logistics for daily inventory monitoring to ensure the quality of storage, quality to assist the Department of Warehousing and Logistics for warehouse storage environment confirmation (including DC warehouse);

6.4.16 The Marketing Department is responsible for the listing of OEM products and market promotion, the collection and summary of feedback information during the trial sales phase, the annual and monthly demand after the official listing of the product, the three-month rolling demand estimates, dealer management, product sales, sales support, product sales orders received and processed;

6.4.17 The Customer Service Department is responsible for the early warning of stagnant products and non-conforming products in the warehouse, and cooperating with the procurement of non-conforming products;

6.4.18 Customer Service Department is responsible for the OEM product sales process of the receipt of customer complaints, initial processing, leading the closed-loop customer complaints, quality is responsible for regular market audits and customer complaints, customer complaints, cause analysis and follow-up measures to improve the validation of the reasons, such as OEM suppliers, feedback to the OEM supplier to require corrective action, as necessary, the issuance of “corrective/preventive measures single “At the same time, it is responsible for supervising OEM factories to develop corrective or preventive measures and implement and verify the implementation of the effect, such as encountering major anomalies or special circumstances, as a special case to be resolved;

6.4.19 R & D is responsible for the optimization of OEM product quality and process technology after normal production, and technical guidance of product process;

6.4.20 OEM product specimen replacement action led by the quality, replacement frequency follow the specimen replacement management SOP, key raw materials led by the quality, the specific frequency according to the type of raw materials and characteristics of the distinction;

6.4.21 quality organization of the relevant departments of the key raw material suppliers each year, at least one on-site system audit, at least one third-party type inspection, statistics of key raw materials imported failure rate, depending on the site audit, type inspection results, imported failure rate, and other specific circumstances to determine the “rectification”, “stop supplying”, “qualified supplier delisting”;

6.4.22 has been mass-produced OEM products, quality of OEM factories should ensure that at least once a year to organize on-site system audits, OEM products semi-annual type inspection, complete the “OEM factory site audit form”, every six months in the supervision of the OEM product sampling found to be abnormal (quality accidents; market complaints more; product type inspection found to be unqualified), it should be reviewed, should be “limited rectification”, “stop supplying”, “qualified suppliers removed”. Decide to “rectify within a certain period of time” or “stop production and rectify”.

6.4.23 Quality of regular market audits, guide the terminal correct product storage, product use, regularly organize relevant departments to review process documents, product standards, raw material acceptance criteria and other documents, in accordance with the company’s document management system for management;

6.4.24 OEM products for more than half a year without production, procurement should be organized by the relevant departments of the company on the OEM product inspection and testing, inspection of qualified before normal production again;

6.4.25 When the OEM cooperation is terminated, the procurement shall take the lead in dealing with the following matters, including but not limited to the following: property provided to the OEM factory, contract agreement, factory inventory, after-sales service, etc., and the Finance Department shall assist in the settlement of the relevant payments.